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USFS Special Use Permits

Supporting the responsible use of public lands through easier permits

A render of the first page of the permit application process on a laptop. The form is asking who the Forest Service should contact about the application, and asks the user to provide details.

I led an end-to-end UX research and design process for a new Forest Service permitting website. I helped our partners hire a full-time product owner and secure $1.8 million for their next phase of work.

Project details

Partner

U.S. Forest Service

My role

UX Research + Design Lead

My contribution

  • UX research
  • UX strategy
  • Interface design
  • Front-end development

Impact

  • Proof-of-concept demonstrating an improved permitting experience
  • Partner secured $1.8 million for the next phase of work and hired a full-time product owner

It’s hard to get special use permits from the Forest Service.

The U.S. Forest Service issues “special use” permits to ensure the safe and responsible use of public lands. But, permit seekers often find themselves frustrated. Rules aren’t the same between forests, the process is often arduous, and people get rejections for unknown reasons. This leads to people giving up on the process, which can have disastrous consequences for safety and the natural environment.

I led the UX research and design for a new permitting website.

I led the user experience research and design on a prototype for online Special Use permitting, including:

  • Recruiting and interviewing 27 participants from three main audiences: Forest Service, recreation permit applicants, and industry applicants
  • Leading our partner through encoding and synthesizing our qualitative data into actionable insights
  • Using those insights to create wireframes and designs
  • Coaching our partners through UX and product strategy
  • Contributing my front-end skillset to a live prototype

We delivered a small, online permitting prototype.

My team built a proof of concept with a deliberately tight scope. We demonstrated an improved experience for applying for a permit while still complying with Forest Service’s required intake regulations.

With our prototype in hand, our partners were able to get $1.8 million set aside, hire a full-time product owner, and move on to the next phase of work.