USFS Special Use Permits
Supporting the responsible use of public lands through easier permits
Supporting the responsible use of public lands through easier permits
I led an end-to-end UX research and design process for a new Forest Service permitting website. I helped our partners hire a full-time product owner and secure $1.8 million for their next phase of work.
U.S. Forest Service
UX Research + Design Lead
The U.S. Forest Service issues “special use” permits to ensure the safe and responsible use of public lands. But, permit seekers often find themselves frustrated. Rules aren’t the same between forests, the process is often arduous, and people get rejections for unknown reasons. This leads to people giving up on the process, which can have disastrous consequences for safety and the natural environment.
I led the user experience research and design on a prototype for online Special Use permitting, including:
My team built a proof of concept with a deliberately tight scope. We demonstrated an improved experience for applying for a permit while still complying with Forest Service’s required intake regulations.
With our prototype in hand, our partners were able to get $1.8 million set aside, hire a full-time product owner, and move on to the next phase of work.